Order Processing and Delivery

TimeframeThe processing time in our warehouse averages 2 day, with a total delivery time of 5 business days post-dispatch. Some orders from selected East Coast states may require additional time. Orders placed over the weekend or on holidays will be dispatched on the subsequent business day. To modify or cancel an order that has been processed already, please contact our customer service department at info@us.fikago.com.

Orders exceeding $99 qualify for free UPS or FedEx Ground shipping.

Our products are shipped directly to the delivery address.

FikaGO has partnered with distributors in different countries. Please purchase directly from local partner stores!

To find the perfect stroller for your pet, start by considering your pet's weight to ensure it doesn’t exceed the stroller’s maximum load capacity. Additionally, measure your pet’s length from head to base of the tail and compare it with the stroller's cabin length. This will help ensure your pet can comfortably sit, stand, and turn around inside the stroller.

Our strollers come in various sizes and also have a detachable model. In addition to strollers, we offer pet carriers and backpacks.

We recommend checking the standards of different transportation vehicles for compatibility.

By registering as a member, you can enjoy exclusive member discounts and will be periodically notified about the latest updates and exclusive activities from FikaGO.

Products must be in their original, unused, and resalable condition to be eligible for returns. For more details, please refer to our return and exchange policy.

To initiate a return, please contact us at info@us.fikago.com within the 30-day return period.