Warranty

FikaGO offers a one-year warranty for the original owner, starting from the first day the order is received. During this period, if any quality issues arise under normal use, we will provide replacement parts free of charge. However, damages or quality issues resulting from abnormal use may incur additional fees. After the one-year warranty period, charges will apply for any needed replacement parts or repairs.

All our pet strollers and Sway series products are covered by a one-year limited warranty starting from the date of purchase. This warranty is void if the original purchaser sells or otherwise transfers the product to a third party.

What does FikaGo Us warranty not cover?

Any problem caused by misuse or abuse of the product, including, but not limited to, the failure to properly maintain, store, or clean the product.

Any problem resulting from improperly modifying the product.

Normal wear and tear.

Damage caused to the product by pollution, sunlight, or other environmental conditions such as mold, dirt, mildew, or exposure to harmful chemicals.

Consequential and incidental damages are not recoverable under this limited warranty. Some states do not allow an exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Items purchased or gifted through a non-retailer third party or items gifted in used condition will not be warranted.

Products involved in an accident resulting in damage and/or losses.

Opinion dissatisfaction pertaining to functionality, features, or aesthetics.

This warranty is only valid for goods returned in the original country of purchase.

If you have a warranty issue (manufacturing defect) within the 14-day window after receiving the product, please email to info@us.fikago.com and include the following information: and let us know the problem.

And include the following information:

  • A brief description of the problem along with a photo or video of the issue.
  • Photo of the serial label.
  • A copy of your item receipt, including date of purchase, is required.
  • Include your name, phone number and shipping address.